Frequently Asked Questions (FAQs)
If you have questions about your loan with Synergy One Lending and would like to speak to someone, please give us a call at (855) 648-4820. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.
Servicing and Payment Contact Information
Lock Box (payments only)
Lock Box (payments only):
P.O Box 650094
Dallas, TX 75265-0094
Mailing address changes and written request by mail or fax:
Synergy One Lending
500 South Broad Street, Suite 100A
Meriden, CT 06450
Fax Number: 888-214-4255
Overnight payment address:
Synergy One Lending
ATTN: Cashiering
3138 E. Elwood St
Phoenix, AZ 85034
Qualified Written Requests:
Qualified Written Requests are required to be submitted to:
Synergy One Lending
Attn: Customer Care Escalations
500 S Broad Street, Suite 100A
Meriden, CT 06450
When Synergy One Lending is in receipt of a Qualified Written Request (as defined by RESPA), an acknowledgment notice is sent within five (5) business days and we will respond to you within thirty (30) business days of receipt of your written notice, unless otherwise defined by RESPA guidelines.
Overnight address:
Synergy One Lending
500 S Broad Street, Suite 100A
Meriden, CT 06450
Notices of Error / Information Requests:
Synergy One Lending
500 S Broad Street, Suite 100A
Meriden, CT 06450
Fannie Mae Escalated Complaints:
When Synergy One Lending is in receipt of an escalated complaint, as defined by Fannie Mae, we will send an acknowledgment notice within three (3) business days, followed by a response within 30 business days