Frequently Asked Questions (FAQs)

If you have questions about your loan with Synergy One Lending and would like to speak to someone, please give us a call at (855) 648-4820. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.


Q: How long does it take to receive my escrow balance after my loan is paid in full?

A: Once your loan is paid in full, the escrow/surplus balance, if any, will be refunded and sent to the mailing address within our system within approximately 10 business days from the date of the payoff transaction. If you are moving, it is important that you provide us a new mailing address to ensure receipt of any refund as a result of the payoff.

Q: If there is a shortage in my escrow account, what can I do?

A: You may pay the shortage in your escrow account by mailing it to the address below. Make sure to write on the check and correspondence that the funds are for the escrow shortage. Upon receipt of your escrow shortage funds, we will adjust your payment to remove the shortage portion of your monthly installment. If you choose not to pay the shortage up front, the shortage will be spread over the next 12 payments, interest free. If the shortage causes a financial hardship and you feel that you cannot afford the increased payment amount, please call our Customer Care Department at (855) 648-4820 to discuss the options that may be available to you. Synergy One Lending 500 S Broad ST, Suite 100A Meriden, CT 06450

Q: What should I do if I receive a tax bill?

A: If you have an escrow account for taxes and the bill is for the current tax due, please mail or fax your tax bill to the address below. Please include your loan number on any correspondence. Corelogic 95 Methodist Hill Dr., Suite 100 Rochester, NY 14623 Fax: (509) 797-8963

Q: Why did I receive an escrow overage check?

A: An overage check can be a result of your annual insurance premium, taxes or both being less than originally expected. The Escrow Analysis Statement included with the check should show how the overage was calculated. Federal law requires that we return any surplus over $50 directly to you. However, if you would like to return the overage check to us and have it applied as a principal reduction, please do so by endorsing the back of the check to Synergy One Lending and send it to the following address: Synergy One Lending 500 S Broad Street, Suite 100A Meriden, CT 06450